With JIRA Service Desk, you can get your service desk up and running in no time. JIRA Service desk comes with preconfigured templates, automation rules and built-in email support out of the box.
Your customers will love JIRA Service Desk too, because it helps them find answers even before they have submitted any support ticket. With JIRA Service Desk, it is easy to request help, search knowledge bases and track progress.
You can use JIRA Service Desk for both external customers and internal users. For instance, DevOps can use JIRA Service Desk to collaborate with developers working in JIRA Software, to fix incidents faster and to push changes with confidence.
You can use JIRA Service Desk for your ITSM needs. JIRA Service Desk is ITIL-certified for the following processes:
JIRA Service Desk can do multi-channel support for a great customer service. Customers or users can interact with your support organization in many ways:
JIRA Service Desk in a nutshell:
Over 20 000 teams already use JIRA Service Desk. Is it also time for you to take your service desk to the next level? Contact us to learn more!