Easy-to-use service desk software with power

With JIRA Service Desk, you can get your service desk up and running in no time. JIRA Service desk comes with preconfigured templates, automation rules and built-in email support out of the box.

Your customers will love JIRA Service Desk too, because it helps them find answers even before they have submitted any support ticket. With JIRA Service Desk, it is easy to request help, search knowledge bases and track progress.

Externally and internally

You can use JIRA Service Desk for both external customers and internal users. For instance, DevOps can use JIRA Service Desk to collaborate with developers working in JIRA Software, to fix incidents faster and to push changes with confidence.

You can use JIRA Service Desk for your ITSM needs. JIRA Service Desk is ITIL-certified for the following processes:

  • Request fulfillment
  • Incident management
  • Problem management
  • Change management

Improved customer service

JIRA Service Desk can do multi-channel support for a great customer service.

Customers or users can interact with your support organization in many ways:

  • The JIRA Service Desk web portal
  • Email
  • Mobile
  • Social and chat integrations from the Atlassian marketplace

JIRA Service Desk in a nutshell:

  • Easy to use
  • Fully featured service desk
  • Integrated knowledge base
  • Self-service portal
  • Automation
  • Service level agreement/SLA support
  • Customer satisfaction/CSAT reporting

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